Frequently Asked Questions
No Gatekeeping Here
What is an individual lease?
An individual lease is a per-bed lease. You sign a lease for a bed in the apartment and share common areas with roommates. This means you are only responsible for your installment. This allows you to live with roommates without having to worry about whether they’re going to pay on time!
What is an installment?
Your contract is based on a total amount that is divided into 12 equal installments for convenience. Because of this, your first and last month’s rent are not prorated.
How long of a lease can I sign?
All leases are 12-month installments, but short-term leases or immediate move-in may be available! Please contact the leasing office for more information.
What if I need to break my lease or go home for the summer?
All leases are 12-month installments. If you need to get out of your lease early, you can relet your unit by finding somebody to take over the remainder of your lease! Please contact the front office to discuss in detail. A relet fee may apply.
Do you offer roommate matching?
Yes, we got you! We offer roommate matching, so if you don't have your whole crew lined up, no worries. We'll help you find your people!
What is a guarantor? Is a guarantor required?
A guarantor is a co-signer for your lease agreement and allows us to qualify you for your lease based on their income. A resident can act as their own guarantor if they can show documentation as outlined in the lease agreement that they have income greater than three times the rental installment.
Why do you need my social security number?
We need your Social Security number to run a standard criminal background check.
Is Renters Insurance required? Do you provide Renters Insurance?
Renter’s insurance is required for all residents at the property. Residents are able to enroll in the Sentosa Trust Liability Insurance Program which covers fire, smoke, falling objects and water damage for $14.99 per month. While residents may obtain their own insurance as well, they will be automatically enrolled in the program if they fail to provide their own.
Do you have a maintenance team? How do I request maintenance?
Our on-site maintenance team will be available to address any maintenance concerns you may have. You can submit a maintenance request through your resident portal or call our on-site leasing office!
When is my installment due? How do I pay?
Installments are due by the 1st of each month. You can pay this through your resident portal with a debit/credit card or e-check. You can also bring in or mail a check or money order to the leasing office!